How Envoy unites their distributed team with RewatchCourtney Chuang
From the front desk to the mailroom, workplace technology company Envoy is making going to the office safer and more delightful. Companies of every size and in every industry – including Hulu, Slack, Coca-Cola, and Lululemon – have traded in their clunky sign-in books for Envoy’s iPads and transformed package pileups into streamlined mail management.
Keeping Envoy’s team connected and organized is Dana Stocking, their Workplace Technology Manager. With more than 230 employees and offices in San Francisco, Kansas City, New York, and London, this is no small undertaking, especially as the company transitions to hybrid work.
Facing a growing team spread across time zones, Dana knew Envoy needed a better way to make sure everyone was on the same page and had access to the right information – starting with video. “One thing we were really missing,” Dana explains, “was a way to make sure we can share videos asynchronously, so people can digest a company meeting or team update when they need it.”
“By having all our meetings and videos in Rewatch, everyone can see where the vision is going and where we’re pivoting – and we can truly align the whole company.”
Breaking down information barriers
Like many companies, Envoy hosts a weekly company meeting, “Show & Tell” – their version of all-hands – to keep their team informed about what’s happening across the business. “It’s one of the most important meetings we have, both culturally and for sharing information,” says Dana.
But the meeting recordings were gathering dust in Google Drive folders that made it hard for people to find them later, let alone actually watch them and quickly get caught up. That put employees who weren’t able to attend the meeting in real time at a big disadvantage.
“As we transition to a world where not everyone’s in the same place, we need to give people a way to be part of the conversation without having to be there at the exact moment it’s happening.”
“If someone needed to search for a keyword or search for any information, they couldn’t,” Dana explains. “And that’s if they could even find where the recordings were located.”
With hybrid work on the horizon, Dana realized this was an information void they needed to fill – and fast. “As we transition to this world where not everyone’s in the same place and where not everyone’s in the office all the time,” Dana shares, “we need to give people a way to be part of these meetings without having to be there at the exact moment it’s happening.”
Bringing their distributed team together with video
To help bring their distributed team together, Envoy turned to Rewatch to share and organize their meeting recordings and videos. And they didn’t wait to introduce their new video hub to their team. “Immediately, we used Rewatch to share our ‘Show & Tell’ meetings, so we could make sure the information made it to everyone,” Dana recalls.
That was just the start. Dana saw an opportunity to use Rewatch to engage employees in brand new ways – with newscasts and training videos. “We’re now doing a newscast as a supplement to ‘Show & Tell’ where we talk about things like people’s birthdays and team projects. We host it in Rewatch like a variety show, and we release it every week,” shares Dana.
Rewatch has also helped Dana’s own team run more smoothly. With new tools and new faces comes lots and lots of questions for the Workplace Technology team. Dana uses Rewatch to provide on-demand technical training. “We put all our technical training in Rewatch, and people can go there to learn and self-service, whether they’re here now or join in six months,” he says.
With critical information at everyone’s fingertips, Rewatch has been a gamechanger for the company. “People can find a specific clip, or a specific product, just by searching for keywords in the transcript of the video,” explains Dana. “You don’t need to watch the whole video, just the part that you need.” The result: Envoy’s busy employees are able to work smarter and faster.
Fostering a more connected and transparent workplace
As a company, Envoy values transparency immensely – and Rewatch has enabled Dana and the entire team to scale that transparency alongside their growing distributed team.
“I’d recommend Rewatch to everyone, especially with the hybrid world we’re going into. We’re just not going to be approaching work the same way.”
“We believe in communicating as openly as possible. By having all our meetings and videos in Rewatch, including recaps of our board meetings, everyone can see where the vision is going and where we’re pivoting – and we can truly align the whole company,” Dana shares.
For Envoy, the future of work is hybrid, and Rewatch will be key to a seamless transition. “I’d recommend Rewatch to everyone, all of my compatriots in the IT field, especially with the hybrid world we’re going into. We’re just not going to be approaching work the same way.”